Delivery and Returns
Delivery within New Zealand is FREE on all orders, no minimum spend required.
Orders are sent via CourierPost, and you can expect your order to arrive within 1-3 working days. Please allow an extra 2 days for rural delivery.
Once your order has been carefully packed, you will receive a notification that your order has shipped along with tracking details.
30 Days Returns Policy
If you are not happy with your purchase, you may return it provided the goods are new, unused and unopened, within 30 days of delivery for a full refund. To qualify for a return, goods must be new and unused items in their full, original packaging with no damage. If shipping charges were incurred for your order, this will not be refunded and the refund amount will be solely the price of the goods returned. Please note that change of mind returns are shipped at your cost. Once returned goods are received, refunds are processed within 24 hours - please note refunds can take up to three days to appear in your bank account.
If you are unhappy with your order, please contact us first so we can authorise the return and provide you with return instructions. It is really important that you follow the correct process to ensure your credit is processed as quickly as posible - please ensure your return is approved before returning it to us. Please note that we do not refund shipping costs for change of mind returns.
Responsibility for Returns